Energy Services

NOTICE: Beware of a scam caller today to Hermiston Energy customers demanding payment. HES have a process in place before disconnecting any service - there is no phone call threatening immediate disconnection. Warn your family, friends and businesses who may be a target. If you receive a suspicious call, hang up. You are welcome to call HES (541 289-2000) directly if unsure about the status of your account.

NOTICE: Beware of Doxo.com and ChargeSmart.com. These on-line bill pay websites are not affiliated with HES and may charge extra fees. HES cannot control when we will receive customer payments from them, which might cause late payments or disconnection.


 

Welcome to your locally owned municipal electric utility owned by the City of Hermiston doing business as Hermiston Energy Services (HES). HES is dedicated to providing the best possible service at the least possible cost to its citizens. HES began operations on October 1, 2001, serving some 4,900 meters after acquiring the electric facilities of Pacific Power & Light within the city limits of Hermiston. HES contracts out the operation, maintenance, meter reading & billing, customer service and most day-to-day operations of the electric utility to Umatilla Electric Cooperative (UEC), located at 750 W. Elm Avenue in Hermiston. The ultimate responsibility for their performance is vested in the City of Hermiston and is managed by an Electric Utility Superintendent.

Pay Online

Our new SmartHub portal allows you to manage your account from your computer, mobile phone or tablet. Check your balance, make payments, request paperless billing or inquire about many of our programs. Coming soon will be such features as the ability to monitor energy usage and receive an email when you reach usage thresholds.

Image: Click to Pay Hermiston Energy Bill

Log in/Sign up: https://hermistonenergy.smarthub.coop

Note: The option of paying by American Express card is temporarily unavailable. Please choose another payment method until further notice.


Make a One-Time Payment - Click Here

Note: SmartHub replaces our previous online payment system. If you are a customer who uses our recurring payment program, you will need to re-register in SmartHub.

Pay by Phone: 888-678-1992

Pay by phone anytime day or night by calling 888-678-1992. (This is a new number as of October 2013). Have your account number handy. Payments can be made using your checking account, savings account or credit/debit card.

Convenience Pay

Click Here to find CheckFree Pay locationsClick here to Find CheckFree locations nationwide.

Pay your bill with cash at CheckFreePay locations locally or nationwide, including all Walmarts. (CheckFree charges a convenience fee; HES does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.

Hermiston Locations

   
Fiesta Foods
1875 North First Street [Google Map]
Hermiston, OR 97838
541 567-4600
Walmart
1350 North First Street [Google Map]
Hermiston, OR 97838
541 567-4854
Mailing Made Easy
242 E Main Street
[Google Map]
Hermiston, OR 97838
541 567-6351 

For billing questions and to connect/disconnect, contact:

Hermiston Energy Services
Located in the UEC Offices
750 W. Elm Avenue
(mail: P.O. Box 1148)
Hermiston, OR 97838
(541) 289-2000 (local call)

For other concerns, contact:

HES Electric Utility
Nate Rivera, Superintendent
215 E. Gladys Avenue
Hermiston, OR 97838
(541) 667-5035


Accessibility Statement - The City of Hermiston is committed to making its electronic and information technologies accessible to individuals with disabilities. We are currently in the process of upgrading our web site to insure we meet or exceed the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content.

For more information on how to report an issue related to the accessibility or how to file a formal Section 504 or ADA (Title II) complaint about the accessibility of any content on our website, please see our full Accessibility Statement.

Anti-Discrimination Policy - It is a policy of the City of Hermiston that there will be no discrimination or harassment on the grounds of race, color, sex, marital status, religion, national origin, age, sexual orientation, or disability in any educational programs, activities or employment. For more information, visit the Anti-Discrimination Policy page.